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Is our site secure?
Absolutely! Your payment details are kept secure with 128 bit encryption. When you go through the checkout you'll notice that the address starts with "https://", and you'll see the padlock symbol to indicate a secure site.
Who are you?
Our company is established in the BVI, and ship our CDs from Singapore, which is why they can take 4-5 days to arrive, but also why they can be so cheap!
For more information about us, see our cleverly-titled "About Us" page.
Are your CDs genuine?
Yes! All our CDs are 100% genuine retail products in full retail packaging. Because we source them from overseas occasionally there might be small differences in the track listing from the UK edition. If that's the case then we'll say so in the product's description.
Damaged goods?
If the jewel case is damaged just let us know, quoting your order number - and we'll get a new one in the post to you.
Lost in the post?
Orders are sent by post, and will typically arrive within 4-5 working days. However, due to the unpredictability of the postal system we have to allow up to 14 days before we can assume that the order has been lost.
Before contacting us please check with your local post office to see if they can be of any help as sometimes orders can be delayed.
If you've still not received your order after 15 days, and you have checked with your local post office, then let us know, quoting your order number, and we'll investigate - and send a free replacement if necessary.
Something Missing?
We generally send each part of your order separately, to make sure you get everything as quickly as possible. So don't worry if it doesn't all arrive in one go - multiple items may arrive over the course of a couple of days.
Changed your mind?
If you want to cancel your order, please contact us. If it's already
on its way to you then simply return it when it arrives. Please
contact us for our returns address.
Where do you come from , where do you go?
We Deliver worldwide to any country.
Delivery of CD orders is free to any worldwide address, including Highlands and Islands. BFPO orders are very welcome.
Do your CDs have copy protection?
A few do, yes. This is a decision made and applied by the record labels - we don't have any say in the matter! Due to the large number of different titles we sell, and because we constantly shop around to bring you the best prices, we can't guarantee whether a particular title will have copy protection or not - please bear this in mind when ordering.
Problems using the site?
If you encounter any technical problems using the site, please let us know - we're here to help! Please provide as much information as possible to help us trace any problems - what browser you're using, where you were in the site, what you were doing, or any error messages/screenshots- this all helps us to help you.
Registered Office:
Silverstone Global Limited t/a 4cheapcds.com
Palm Grove House
PO Box 438
Road Town
Tortola
BVI
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